[Resolved] Indigo Airlines — regarding flight missed | |||
Sir I booked a flight on[protected] pnr tijcta from delhi to pune. Due to heavy rain i was late by 5 min at bording gate 7b. I. E at 2.00 a. M I requested the staff as my flight was at 2 20 but he denied saying company policy. Company has delayed its flight many times by 2 to 5 hrs when its bad weather. Then why only 5 min delay was not taken into consideration. Even without any reason i had boarded 15 min before into flight of indigo. What happened at that time about policy Please reply. I am submitting my boarding pass Was this information helpful? | |||
Aug 31, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 31, 2018 IndiGo Customer Care's response Hi Ritesh, We regret the inconvenience caused and are quite concerned to note your comments on our services. We do understand how delays can impact our customers and therefore we make every possible effort to minimize such delays and offer our customers an on-time flying experience. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. However, it is pertinent to note that reporting on-time is the passenger's sole responsibility. Since our boarding gates were already closed for the flight our staff was unable to accept you for the flight. Further, we request you to get in touch with the travel agency used while making the reservation to claim the refund towards no show taxes. We sincerely hope that you will see this matter in the right spirit. Regards, IndiGo Team | |||
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