[Resolved] Indigo Airlines — regarding service | |||
Today was my flat at 7.55 i reached airport at 7 and stand in the que or suddendly show the time that it is 7.30 and and i ask to the attender to please allow me to go first then he told me please be in a que you get your chance and when i get my turn the counter is closed and they take me for the reschedule and ask me 8000 why is it so.. And where is my default... I want my money back.. Because here is not at all my fault Was this information helpful? | |||
Mar 30, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Feb 19, 2018 Shravan Pawar's response Worst service and No courtesy flight cancelled supposed to depart from Delhi to Mumbai at 22:30 and informed by 17.14 that flight is been cancelled.Neither helped for other flight booking nor supported for stay at Delhi. it make me loss.details of flight and PNR Number 6E 155 17Feb DELBOM, PNR LBZ5Z
Verified Support Feb 26, 2018 IndiGo Customer Care's response Hi Sneha, We regret the inconvenience caused. As checked our customer relations team is already in touch with you. Please let us know in case any further assistance is required. Regards, IndiGo Team | |||
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We sincerely apologize for the inconvenience caused to you due to the cancelled flight 6E-155 from Delhi to Mumbai on 17th February 2018.
After reviewing the matter internally, we would like to inform you that flight was cancelled due to operational reasons. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of cancellation, which are within our control. We do realize the impact of a cancelled flight on the convenience of our passengers and would like to mention that in an event wherein a flight is cancelled, passenger can opt for a full refund or an alternate IndiGo flight subject to availability. As per your preference, the entire ticket cost has been processed for refund to the same travel agency account used while making the reservation. Further, we have taken your feedback into account to ensure a more hassle-free experience.
As we endeavor to serve our customers in the best possible manner to exceed their expectations, regrettably, we could not live up to your expectations this time. Allow us an opportunity to serve you better on your next travel with us.
We look forward to serving you on board soon.
Regards,
IndiGo Team