[Resolved]  Indigo Airlines — request for cancellation/rescheduling fee waiver

Address:560037

Hi,

I am a student studying in a college in bangalore and had booked a flight from bangalore to mumbai for me and my father for travel date 4th jan 2019 via indigo airlines 6e-566 to go and attend job interview in mumbai on 7th jan.

My exams were supposed to get over on 2nd jan 2019, but university has postponed my exams from 2nd jan to 7th jan, due to which i will not be able to travel on 4th jan 2019.

I am a student without any income and my father is almost nearing retirement due to which we are having a lot of financial issues.

I want to travel from same source to destination on any day between 8th jan to 10th jan so that i can go and attend the same job interview there on 11th jan.

Hence i request you to please waive off the cancellation/rescheduling charges as i and my family are going through a tough financial crisis now. Had spoken to indigo customer service for the same but didn't get any support.

Please help me.
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Feb 7, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2019
IndiGo Customer Care's response
HI Pritha,

We understand your plans can change and just so we have a rescheduling policy to take care of it, which can be done no later than 2 hours before the scheduled departure time. Could you please share your booking reference/ PNR number via private message so we may look into it.

Regards,
Team IndiGo
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