Indigo Airlines — Request to resolve my baggage damage issue- Reg.

Dear Team,

Below trailing email is for your immediate reference. Based on the trailing email, I have raised complaint against my damaged baggase. But Indigo has given compensation as ticket voucher of worth 1500 INR, but as we are not a frequent traveller in flight, That voucher is not useful for us. My request is that to repair my suitcase, but Indigo team was not helping us to perform repair of my suitcase. If that is not possible they might have given repairing amount in cash, so that i can fix it at VIP showroom.

But so far I didn't get any response for my request.

[protected] Forwarded message[protected]
From: Nirmal Narayanan
Date: Sat, Jul 30, 2022 at 11:57 AM
Subject: Request to resolve my baggage damage issue- Reg.
To:

Dear Sir/Mam,

Good day to you!

This is Nirmal Narayanan.K. Actually today I have travelled from Bhuvaneswar to Chennai through Indigo flight no.6E848.

I have kept my VIP suitcase in luggage and during its arrival at belt no.2 at Chennai, the handle of my suitcase has been broken and I have raised complaint on the airport to indigo service person.

So I was really disappointed because of this unexpected damage.

So I request you to please repair my suitcase handle or replace it, such kind of help will be really appreciated.

Hope you can understand my situation and help me to solve this issue as soon as possible.

Also attached the damaged suitcase picture taken at airport amd my flight journey ticket for your ready reference.