[Resolved]  Indigo Airlines — requested for cancellation on medical certificate but no proper revert from the airlines

Address:	Pune, Maharashtra, 411014
Website:	Indigo

Dear team,

Its been so long that we are mailing you and trying to be in touch with you for this ticket to be refunded but there is very poor and rather rude response from your end, instead of helping your loyal customers you are harassing them. This was not expected from an airlines like indigo.in a medical situation which is very serious you are using such harsh words to your customers "its not our problem if someone is not keeping well in your family, we will not help you in any way in this why should we bear your cost". If you have no authority to do anything at least show some empathy towards the situation and the person and behave more like human not like a powerless robots. Talking to your customer care is such a waste of time and expecting help from them is something out of box which cannot be expected.

As per the discussion and confirmation with mayank jain your customer service executive kindly process the refund for cancellation of flight ticket.