Indigo Airlines — Robbery attempt

Address:

Ranga Reddy, Andhra Pradesh, 500046

I the undersigned would like to register a complaint against a robbery attempt on my check in baggage on 20th august, 2016. The baggage was deposited at dimapur airport and was bound for hyderabad. I have locked the baggage with a polo company lock and the indigo crew at the airport had sealed it with a strap. However, on reaching hyderabad, much to my dismay and suspicion, the lock was damaged, the indigo strap and seal had gone missing and one of the trolley zippers had been damaged. I visited an indigo counter to register a complaint but was directed to write to the customer executives instead.
The lay over in between connecting flights at kolkata was about 4 and half hours. I strongly suspect that the attempt was most probably made at kolkata airport.
Luckily, the baggage did not contain much valuables besides books.

However, such breach of protocol and attempted robbery can never be expected from the most respected carrier like the indigo airlines. I sincerely request the indigo officials to take note of this complaint and correct such illegal and disgusting practices. Otherwise, if these complaints get registered with the police and published in the medias, it would be a big blow to the airline's business. And moreover, to choose to fly with indigo would be no more a choice.


Riku khutso
Booking ref: nf[protected]
Hyderabad