[Resolved] Indigo Airlines — rude behavior

tjacob

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110019

I had booked 5 return ticket from delhi calicut via pnr feycvw. Unfortunately i had to prepone the return of 1psgr. Where i lost my full money. Now while coming back i had half kg extra luggage per person, 2 kg in total for four passengers. While my hand luggage was much lesser than the allotted 28 kg. The counter staff at calicut airport was so adament that i reopen the sealed luggage and remove the two kg. I am a very regular traveller however this experience is putting a stop to travel through indigo in future.. You have lost at least 5 return ticket every 6 months

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Jul 9, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

IndiGo Customer Care's response Hi,

We completely understand the discomfort you must have felt. We are quite concerned to note your comments on our services. We would like to inform you that baggage allowance is one piece of hand baggage weighing 7 kg including laptop bag, ladies purse and check-in baggage of 15 kg is permissible. As per our findings, you were carrying excess baggage of 2 kg therefore, our staff requested you to re-shuffle your baggage at the airport. Further, as per policy passenger carrying more than the permissible limit of their check-in baggage need to pay INR 300 per kilogram. At no point of time, our staff intended to offend your sentiments and we once again regret any inconvenience you may have faced. Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team