[Resolved] Indigo Airlines — rude behaviour of your staff. | |||
On 14/2/2018 i was travelling with my wife from goa to delhi by flight no. 6e 332. I had already chosen & paid for my seats 1d & 1e online & had only one medium size bag. As i approached for check in on the first counter, which was empty, the lady there priyanka told us that you cannot check in here go to some other counter. I told her that i need to take a pic. (Which i did not take) & send it to the manegment to see that inspite of the counter being empty, the staff is refusing to entertain clients. So as we were moving to the next counter, which was also empty, priyanka told us to come in the queue. When i asked her that which queue was she talking about, then she got up & realised that there was no queue. Now your other staff member miss/mrs farheen on the second counter was even better. She said that delete the pic showing empty counter of priyanka or i will not issue your boarding pass. Are your employees there to harass & black mail customers. You should give them training that they should polite with customer as they are not doing favour To them. Mr rahul bhatia was one year junior to me in school & as a mordenite i will Inform him about this but never ever travel by indigo. Was this information helpful? | |||
Mar 25, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 16, 2019 IndiGo Customer Care's response Hi Abhi, We completely understand your concern. We would like to inform that all our counters are baggage drop. Along with them, we do have a separate counter for Fast Forward service, in order for hassle-free check-in or for those who have opted for this service. However, the rude behaviour of the staff is not at all acceptable. Your feedback has been shared with the airport team for immediate staff briefing & corrective steps to be taken. Apologies for all the trouble & we hope that you'll give us another opportunity to serve you better. Regards, Team IndiGo | |||
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