[Resolved] Indigo Airlines — seat was not in order

[Resolved] Indigo Airlines — seat was not in order

A Abdul. from Nashik, Maharashtra

Name: abdul rahman Travelling date: 12 march 18 Flight: 6e-278 Pnr - xb21ks When i reached my seat it was not in order. Cushion was out of my seat. I just putted it on my seat then could sit down. Total time i could not feel comfortable. Also there was mosquito in the flight Feeling like travelling in a train at place of flight Very bad experience Was this information helpful? No (0) Yes (0)
Apr 14, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 14, 2018 IndiGo Customer Care's response Hi Abdul, We sincerely regret the experience you had while flying with us and understand the need to ensure that all our passengers have experience which exceeds their expectations. We take all matters concerning the quality of our in-flight services very seriously and have immediately reported this matter to the concerned department for a thorough investigation. As per NGT regulation, fumigation can be done only when passengers are not onboard. However, we would like to clarify that while we have defined procedures to avoid such instances entry of insects or flies cannot be completely guarded, hope you will understand. Further would like to assure you that your feedback has been taken into account. Please be assured we will convey the same to the concerned department to avoid the recurrence of such incidents. In case any further assistance is required, please feel free to contact us. Regards, IndiGo Team Mar 14, 2018 Updated by Abdul. If there would be any pin or any iron thing I would be injured
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