[Resolved] Indigo Airlines — security lapses | |||
Dear sir While boarding on flight number 6e 402, departed from pune airport at 2045 hrs for delhi on 29th july 2019, it is learnt that the boarding pass were verified only once during security check. Where as, the third portion of boarding pass should be detached and must be taken out by the ground staff to insure the boarding of bonafide passengers, having their boarding pass with them. But it was to my surprise that while boarding, the third portion neither was not taken out by the ground staff nor verified on board. It is worth mentioning here that there are so many shop keepers, restaurant staff and air staff works in between boarding and security check and there may be a chance of boarding of any illegal passenger or passengers, which may cause a threat to all passengers as well as to crew members and pilot with aircraft. It is also to note that there were at least 6 vacant seats which could have been occupied by any illegal passenger (S) due to lapse in security process. Was this information helpful? | |||
Sep 2, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Aug 02, 2019 IndiGo Customer Care's response Hi, Manoj, We'd like to clarify that we have an automated process wherein we scan the boarding cards at the boarding gates to verify/ensure that passengers have boarded the correct flight. Please be assured of our constant efforts to provide a hassle-free travel experience to our esteemed passengers. Regards, Team IndiGo | |||
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