[Resolved]  Indigo Airlines — senior citizen above 70 wasnt provided wheelchair and charged additional baggage

Address:

560022

Dear sir,

I pritpal kaur chadha travelling thru 6e 2228 from bangalore to delhi on 24th september 2018 wasn't provided with wheel chair assistance.

I was carrying an baggage of 15kgs checkin baggage and 7 kgs hand baggage which i requested to checkin with my checkin baggage since wheel chair assistance wasnt provided.

The airline officials at airport expressed inability to provide wheel chair and infact when i requested since that wasnt provided please let my cabin baggage be checkin to enable me to walk atleast i was charged rs 1200 for the same as additional baggage charge though my hand baggage was well within limits

I am disappointed and disgusted at this approach of the airline towards senior citizens and regard this incident as cheating and minting money.

I would be raising an official compliant on the customer form as well till an written apology with refund of the additional charges isn't given by the airline.