| Address: | Indira Gandhi airport Delhi, New Delhi, Delhi, 110001 |
My self chacko sebastian, today i had a flight ticket 17/9/2019 from delhi to cochin 21:05 pm departure 12:20 arrival cochin.
Unfortunately i lost the flight. I reach airport by 8:45pm i saw out side television it's showed final call i run in side went to the indigo counter befr i reach counter the ladies staff showed me hand sign go to other counter we closed doesn't want to hear anything. I went to other section of counter they ask me t stay in line. I reach another lady staff ticket counter, she was busy with her mobil phone i explain her am late it's written final by that time it's 8:50 pm.
She was very careless seems like not interested, ask my ticket id.. Slowly check in computer. Then said to me your flight gone " you may stand in last corner we don't have anyother flight... I begg to that lady please contact any authorised person please help me. She repeat the same word to me step a side flight gone.
If she could have little mre cared i belive i won't miss that flight.
Thanks to god, one gentleman spicejet manager he was on the corner hearing all this seeing me pain, came to me took me to their counter ask spice ject staff is there any flight available we can help this man. All staff were soooo kind nice with me. Then he book another ticket that to airindia flight ticket for me from their counter.. Give me print out copy as well.
Make me feel good talk to me very politely.
Guide me to next flight.
This is my first time i faced such a horrible insult service from a well known company indigo airlines.
Never trusted anymore. If the staff could have little help me i won't miss my flight.
Realy a bigg thanks to spice ject all the staff in indiragadhi airport delhi. Especially the unknown gentleman.
I suggest all staff indigo involved this matter should learn from spicejet staff what is hospitality.!!!
Flight number: e3 359
Pnr:tfdn8c
Was this information helpful? | 
Post your Comment