[Resolved] Indigo Airlines — services at airport

Deepak Sancheti

from Kolkata, West Bengal

Address:

4th floor, Gaytri Residency,, house no10,Neelomani Phukan Path,, Christian Basti, Kamrup Metropolitan, Assam, 781005

Today me and my wife could not fly to kolkata from guwahati even after indigo issued us boarding card for the flight 6e 856... They did not announce our name and when we approached they said the flight already left... Also could not put us on the next flight... We were not even informed by sms or mobile calling... So we missed an important work at jaipur... Our request of next days flight was also denied...

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Aug 19, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

IndiGo Customer Care's response Hi Deepak,

We are sending an inquiry to our respective departments. We shall respond soon.

Regards,
Team IndiGo

Verified Support

Jul 18, 2019

IndiGo Customer Care's response Hi Deepak,

We have checked this internally and would like to summarize our findings. You were booked to board the flight from Guwahati which was scheduled to depart at 1700 hrs on 8th July 2019. Please know that the boarding gate closes 25 mins before the scheduled departure time. Sadly, you had reported at 1722 hrs despite the name announcement. Hence we were unable to allow you onboard. We look forward to your understanding.

Regards,
Team IndiGo