[Resolved]  Indigo Airlines — Silver Anklet stolen from Checked-in baggage

Date of the incident - 14th Dec, 2021
Name of passenger: Kamal Mehta
Description: Sliver Anklet worth Rs 35000 stolen from checked-in baggage.
I'm a regular IndiGo flyer, but today I had an appalling an harrowing experience. I was flying Ahmedabad-Madurai on flight 6E5364 on 14th, Dec 2021. On landing at Madurai Airport, I fetched my baggage, I immediately noticed that the luggage had been tampered and while checking items in my luggage I noticed my Silver Anklet worth Rs35000/- is missing, I immediately rushed to the IndiGo staff and customer help desk to submit a complaint and even I have filed an case against this incident. I am feeling cheated and angry about the entire affair.
I Request Concerned IndiGo airlines and Govt authorities take immediate actions.
+4 photos
Was this information helpful?
No (0)
Yes (0)
Jan 20, 2022
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2021
IndiGo Customer Care's response
Sir,

We regret the inconvenience caused to you. We never want our passengers to experience any hassle with us.

We believe we are constantly in touch with you in this regard via Twitter DM. Please be rest assured we are working actively on your concern and will provide you with an update at the earliest. We request you to bear with us in the interim.

For any further assistance, you may reach out on the same conversation. Our team will surely assist you in the best way possible. We look forward to your kind understanding.

Regards,
Team IndiGo
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5610
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information