[Resolved] Indigo Airlines — staff behaviour during boarding the flight 6e-228 | |
Mr sandeep of indigo ground staff near boarding gate behave roughly in an objectionable approach while we are boarding the flight on 21/01/2020 with indigo pnr glpinn. If any hand luggage checking is there at aircraft gate then that should be done in a descent manner with due respect to luggage of the passanger. Mishandling luggage with view of doubt even after showing all item in it is disrespect to travellers and humiliating to passanger (Customer of indigo). Being a corporate customer it is unfortunate and dishonoured my dignity. Mr sandeep's attitude towards my luggage is such as if i am traveling with prohibited items and i had come accross the gate bypassing cisf and other government security agency. If indigo ground staff people is so expert and experience for security check and far experience to disbelief the government agency's security check then it is better to have another system after completion of government security check. It is really unfortunate to believe that indigo raising suspicion on government security check system. Very unfortunate and condemnable. Was this information helpful? | |
Feb 23, 2020 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 23, 2020 IndiGo Customer Care's response Dear Mr. Mishra, We are extremely sorry about this and is completely unacceptable as our staff has to be extremely courteous and responsible while assisting our passengers. Please be assured feedback from our passengers holds high importance and we work on it to improve our services. We hope to serve you better in the future. Regards, Team IndiGo | |
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