[Resolved] Indigo Airlines — staff gave misleading information | |
I was scheduled to board flight 6e 811 from kolkata to patna. Gate no allotted was 23. I was directed down stairs which housed gates numbered from 23 a to f. 15 mins prior to boarding when i showed my boarding pass the staff told it's upstairs. I reached the gate @11.40 but the staff denied admitting me. I missed the flight by sheer negligence of your staff. Pathetic support staff. Was this information helpful? | |
Apr 15, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 15, 2018 IndiGo Customer Care's response Hi Subhodip, We regret to hear about the experience. As per policy, boarding gate closes 25 minutes prior to schedule departure time. Based on our records, you reported at 11:38 hours which is 7 minutes prior from schedule departure time, as gates were closed for the flight hence, our staff denied boarding to you. Further, would like to inform you that reporting on-time is passenger's sole. Nevertheless, we believe that this could have been handled in better manner. Therefore, we have taken a due note of your feedback into account to avoid the recurrence of such incidents. Please be rest assured that we try our best to assist our passengers in the best possible manner. Regards, IndiGo Team | |
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