[Resolved] Indigo Airlines — staff is not working properly for security check in

Harsha Chourasia

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560076
Website:	Indigo.com

Hi today i face some very unusual personal issues with indigo staff they are allowed lots of people to carry more then 15 kg wt in-hand luggage but when i came they stopped me 2 times, first time when i came to check in the indigo staff came to me and said it is not allowed to carry more than 7 kg and parallel they are allowed lots of people to carry more than 15 kg with 2-3 luggage for single person, i was not deny to put my beg in check in but when i saw they are not same and fighting only with me then i started asking questions why they are allowed other they instantly said lie, and started given me # reason, i am really getting frustrated then i asked him to connect me their senior he himself said i am the senior, it was really a joke from the indigo staff the person who are only watching people could not be the senior staff they were not ready to make meeting with any senior responsible person even i do not find any kind of complaint registered

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Mar 31, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

IndiGo Customer Care's response Hi Harsha,

This doesn’t sound right. Please share your PNR / contact number so we may contact you on this at the earliest.

Regards,
IndiGo Team