[Resolved] Indigo Airlines — stolen luggage | |
Lost luggage 15th ref : id blr-6e 14583. Indigo My unbiased observation as to why i feel it is a stolen case and not a missing luggage. Having international experience of travelling (Because of my greencard), i have experienced on 15th : 1) the aircraft from trichy was a small one with about 25 passengers only. 2) there were not many take offs and landing with chances of mix up (This was the only aircraft leaving at 11.00) 3) not many people out of this 25, checked in their luggages as many carried as their hand baggages. 4) when landed at bng we were directed to belt 3, where we reached before the luggages were placed on the belt and watched all the luggages being unloaded at the belt. While one of our luggage was there the second one was not unloaded to the belt. 5) ms. Divvya your staff was there trying her best and after spending an hour she couldn't trace the lost luggage and made a complaint note, assuring that the lost luggage will be traced soon (Within 5 days maximum). 6) if there were too much traffic and if there were many aircrafts taking off and landing, there could be a chance of mix up and then your tracing the lost luggage is possible. When there is no chance of a mix up and the luggage is missing, it is a clear case of planned theft. Hence i request you to pay me the compensation according to the items lost (50 k) and not to treat this as regular "missing luggage" case. I am sure you will see the logic in my analysis / observation and do the needful without any further delay. Was this information helpful? | |
Sep 5, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Aug 04, 2018 IndiGo Customer Care's response Hi Sridar, This is not the experience we want our customers to have. We have apprised the concerned team, please be assured they will assist you in the best possible manner. Regards, IndiGo Team | |
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Dear Sirs,
We are surprised to receive a note informing about a free voucher for Rs.2500/= from you which is thrust on us as we have not agreed or asked for the same. We are more than 70 years and my wife is a patient (opted for wheelchair) and we have NO plans for travel in the near future.
Hence we are NOT encashing this travel voucher, which I repeat is forced on us.
Regards
Sridar Chari