[Resolved] Indigo Airlines — stuff lost due to wrongly informed by security

[Resolved] Indigo Airlines — stuff lost due to wrongly informed by security

S Soniya Phundiphalle from Pune, Maharashtra

Journey from delhi to pune. While check-in the luggage my dslr and one spare battery was inside check-in baggage. When i asked security person he allowed me to keep in bag only. But at end at the time of boarding i got call form indigo asking to visit the baggage counter. I asked i will do security check-in again but they refused and asked to dispose. It is due to wrongly informed by security i lost my battery. I want that battery back. What is the process. Waiting for complaint resolution. Was this information helpful? No (0) Yes (0)
Jun 20, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 12, 2018 IndiGo Customer Care's response Hi Soniya, We understand your concern. Kindly allow us sometime, while we look into this. Regards, IndiGo Team Verified Support May 15, 2018 IndiGo Customer Care's response Hi Soniya, We are investigating the concern and will keep you posted. Regards, IndiGo Team Verified Support May 15, 2018 IndiGo Customer Care's response Hi Soniya, We are really sorry to hear about your experience. Customer service is our utmost priority, which is why your experience is of extreme concern. We would like to inform you that battery is allowed only in cabin baggage since the same was found in check-in baggage it was discarded by security personnel. However, we have shared your experience with our team. We'd like to add that whenever complaints from our passengers such as you are received, stern internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision. Please be rest assured that we try our best to assist our passengers in the best possible manner. Regards, IndiGo Team
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