[Resolved]  Indigo Airlines — subjecting me to a harrowing experience for no fault of mine

Address:

400066

Made me run and struggle breathlessly from final security check-in to indigo airport security back to aircraft just to cover up their lapses. Made this complaint 4 months ago. No response yet.

I muralidhara (59 years of age) was flying 6e 461 mumbai-hyderbad with two other members on 24th wednesday october 2018. I wanted to scan my check in baggage containing shooting accessories like batteries, dura cells etc to which the indigo executive helping others said there was no need for it. We checked in and were about to board as there was not much time left for departure. Suddenly i received a call from the security asking whether i have a power bank in my baggage. He asked to me identify my baggage immediately. Confused, i said i am not sure although i knew at the back of my mind that power bank goes with our hand baggage. I ran to another end of the indigo counter with another indigo staff, gasping and stopping for breath. Reaching there, he checked and found no power bank except as i mentioned earlier the other shooting accessories. I ran back to board almost impossible to catch up. On boarding, i came to know that the other two members of mine (Including my wife) were told that they would be deplaned if delayed further. All the delay and confusion were created by the indigo staff for lack of system in place and staff ill-equipped to handle such crisis situation. I nearly missed my flight that day. Had it not been for my wife who made another member from my group stand outside the aircraft boarding point until i reached the aircraft, we would have missed the flight. It was outrageous, highly irresponsible and remorseless on the part of indigo to have put me in that tense situation. I demand an unconditional apology and set your system right for any such future incidents. Warm regards, muralidhara h. B.