[Resolved]  Indigo Airlines — suitcase get damaged in transit

Address:Flat 6A , Stratus Block, Skypark Residency, 200 feet Radial Road , Thoraipakkam Ring Road, Just Off GST Road, 257, 200 Feet Radial Rd, Lakshmi Nagar, Ganapathipuram, Pallavaram, Chennai, Tamil Nadu 600043,, Chennai, Tamil Nadu, 600043

Date:14 Sept 2019
Ticket number: DWF4GR/1/1

My Luggage Trolly get damaged during the transition. 2 wheels out of 4 are badly damaged. There are also scratches at the hard part. It seems it was thrown in the transition between Delhi to Hydrabad- chennai.

Expecting the acknowledgement and repair money.
Requesting you to stop this mishandling of the luggage. I have seen luggage are literally thrown while placing in the flight and on luggage belt.
+3 photos
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Nov 3, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2019
IndiGo Customer Care's response
Hi,

We are sorry to know that. Please confirm if the damage was reported to our staff at the arrival airport.

Regards,
Team IndiGo
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