[Resolved]  Indigo Airlines — the customer service

Hi,

My mother was supposed to travel by an indigo flight yesterday at 6:25 p. M. The outer ring road from k. R puram till hebbal is being repaired and the entire traffic is being routed from a single service lane because of which there was huge jam and the traffic was slow moving. We tried doing web checkin on the way but unfortunately it was showing me a continuous error. Finally we managed to reach the airport at 5:45 but my mother was denied an entry since we reached late though there were still 40 minutes for the flight to take off. So we were only 5 min late. We pleaded indigo to allow her entry being a senior citizen and she needs to reach the destination urgently. Unfortunately, they can allow all vip and celebrity entries even 10 min before but they cannot allow a common man and that too a senior citizen. We already know the plight of b'lore traffic. On top of it if you even block the entire outer ring road what is the fault of a common man. They even denied to adjust her in the next flight. Such pathetic is the customer service of indigo and inadequacy to understand the plight of senior citizens.