[Resolved] Indigo Airlines — the flight was cancelled and I was not informed.

[Resolved] Indigo Airlines — the flight was cancelled and I was not informed.

S Suraj_039 from Ernakulam, Kerala

Yesterday my mom was going from cochin to new delhi in flight number 6e-516 and pnr number jb8qgc. When we reached the airport and during the boarding time they informed that the flight was cancelled and no message was delivered regarding the cancellation of flight. When we asked your ground staff they were so rude and were not even cooperating with us. My mom had to reach new delhi by 10:30 am to catch the train of 12:00 pm in the noon but due to your negligence she not only missed the train but also incurred loss of money and time. She was traveling alone and had to suffer a lot due to your negligence, lack of proper communication and cooperation from your ground staff. I, with deep regret, want to say that you have lost a lot of customers with this. I want to be assured that you take proper actiosn regarding this matter and want refunds as soon as possible. Was this information helpful? No (0) Yes (0)
Jul 6, 2018 Complaint marked as Resolved They have provided me with coupon code IndiGo customer support has been notified about the posted complaint. Verified Support Jun 16, 2018 IndiGo Customer Care's response Hi Suraj, This is not the experience we want our customers to have. We sincerely apologize for the inconvenience caused to the passenger due to cancelation. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of cancelation, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on the next journey with us. We wish to mention that we certainly put focus on displaying customer service skills at all times during the conversation with the passengers, thus we realize that there is certainly a scope of improvement. We would like to assure you that we have shared the passenger experience with our Kochi airport manager to ensure that the concerned staff member is counseled to be extremely courteous, responsible and sensitive while assisting passengers at the airport. Further, we have forwarded your case to the concerned team and our team will get in touch with you at the earliest. Regards, IndiGo Team
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