[Resolved] Indigo Airlines — this complaint is for my inconvenience which I got during my visit to indigo flight 6e 998

vikash poonia 1993

from Jaipur, Rajasthan

Address:

302013

My name is VIKASH POONIA and I was travel from GOA to JAIPUR on July 10, 2018, in your Flight 6E 998.
When the journey ended, I picked up my baggage and I saw that my bag was torn, then I spoke to the Indigo staff and he was a staff named SHIVAM . He said that it keeps happening and we cannot do anything and my bag It was also very dirty and messy
The bag was torn, make sure you get it from your staff
So I wanted to know from you that you do the same with your passengers' luggage and your staff said that we will not give any damages to you.
So I complained to the airport manager and forwarding them to this mail
That bag was 2000 rs but the thing is not about 2000 rupees. Talk about your facilities and your rules. What was it that you damaged someone and now you will not pay off
If you make us travels like this then how we will travel with you further
So my request is that my loss should be compensated
And I hope you understand my point and help me.
THANK YOU
NAME :- VIKASH POONIA
ADDRESS:- JAIPUR
PNR NO.:-RE1W6J
MOB. :-[protected]

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Aug 12, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2018

IndiGo Customer Care's response Hi Vikash,

We were concerned to note your experience and understand that a piece of baggage has been damaged.
Our endeavour has always been to deliver all passenger baggage at the destination in a good condition. We would like to confirm that as per IndiGo’s Conditions of Carriage (“COC”), the damage reported by you is categorized as minor wear and tear of a baggage. While we apologise for any inconvenience caused to you, such minor wear and tear would not warrant any compensation. Therefore, we are unable to initiate any compensation in this regards.
Further, we would like to inform you that we have cascaded your feedback concerning this incident with our airport teams to avoid the reoccurrence of such an incident. Please be rest assured that we try our best to assist our passengers in best possible manner.

Regards,
IndiGo Team