[Resolved] Indigo Airlines — ticket. booking and cancellation from website related | |||||
Transaction id c1bd52e4f5a[protected] I have booked air ticket vide against above trans id on 16.10.2018 from pune to delhi 0n 07.11.2018. But after making payment it is seen that the ticket was generated fot dec 07 2018. Then i have to cancel the booking. I cancelled the tickt then and their. But from your returned amount it is ssen that you have deducted abt more than rs. 3200/-. I want to submit the following in this regard. 1. The journey date selected by me was nov 07 2018 but ticket booked for dec 07 2018. It seems, it is due to your website software. 2. The website menues created by you are not user friendly. I think, arbitrarily you have choosen the dubious title so that an user confused to select tha correct choice snd you may get cancellation amont. Othewise, in modify menu you use reschedule your flight not change your flight. Pl improve your menus ad user friendly and return my whole amount as i faced the problem due to your websie errors. Was this information helpful? | |||||
Nov 17, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Oct 17, 2018 IndiGo Customer Care's response Hi Ramesh, We are sorry for any inconvenience caused. However, in cases like these, we always advise our customers to notify us, soon they receive the confirmation email/within a stipulated time period. Since it was a miss, we would like to inform you that the charges will be applicable upon rescheduling or cancellation. We look forward to your understanding in this regard. Regards, IndiGo Team | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
5608
Pending
14
Resolved
2885
View all 5608 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
I just wanted to confirm on that. And is there a person by name Sachin and vicky. Who asked me to transfer money.
I am reporting a complaint to cyber crime and even you please try to took after these fake mails.
We have responded on your previous post, please check.
Regards,
IndiGo Team