Indigo Airlines — Ticket cancellation

I, naveen dabas booked a round trip delhi mumbai on[protected]

1. Date of travel:[protected] with pnr v6r68y

2. Date of travel:[protected] with pnr chw7me.

While ticket booking i booked my ticket with name naveen dabas but in my govt. Id my name is naveen
Kumar. So, i called to your helpline 2 times regarding change of surname but they denied to change and told me to cancel your ticket and then book again. And cancellation fees per ticket 2250/- and i have round trip so i have to pay 4500/- for cancellation
For this small human error.

I want to tell you i booked my ticket in 8039/- and now for change in surname your executive told me to cancel it (Charging 4500/-) total expense - (8039+4500=12539) which is so inhuman justice.

As i cancelled my bookings because i want to travel on some specific flight.

Now it is very strange and false policy that if a person do some error your policy charging so much which is wrong.

I want to reimbursement from your side. Otherwise it wil be very bad experience for me to book a flight from your airline. I will never opt you as option.

Conclusion your policy is so bad which cost much higher for small human error.

Regarding this you have'nt some alternative.