[Resolved] Indigo Airlines — ticket confirmation without consent | |
Dear sir I am your regular customer for domestic travel. On 28th dec. 18 morning i have tried online booking of indigo flight for pune to cochin for 3 passengers for 29.01.2019 and after being making online payment through net banking i got your message that pnr no. Wiystt on hold due to payment not received. By the time i received this message my account got debited and in normal course such payment is credited back to my account. As i got your payment error message that "hold" "need payment" i have made alternative booking for my above travel. Surprisingly thereafter i got your message and ticket for above travel is confirmed giving another pnr no. Khmq8q without my request. This confirmation is done without my consent and i would request you to cancel booking and refund me the total amount of rs.8919/- and credit to my account. You will appreciate that i am regular and genuine customer and not able to bear your cancellation charges. I look forward to hearing from you soon. Was this information helpful? | |
Feb 13, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 12, 2019 IndiGo Customer Care's response Hi, We are sorry to know that. As checked, our customer relations team is in touch with you and shall respond to you soon. Please be rest assured that we always remain committed to assist our passengers in the best possible manner. Regards, Team IndiGo | |
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which shows any unauthorized transaction (receipt) and related reservation,
which was stated on hold by anyone according to author.
There is no duty of anyone to respond / pay money to purely unidentified person (full name, address, email) and to reply on uniidentified complaint, which do not show
- place, date of the events
- exact references number of the document
- exact sum
- exact request / claim.
If you do not know, how to submit the complaint correctly, you have 2 options
1. to forget about loss or
2. to hire the legal professional for charge + own efforts.