[Resolved] Indigo Airlines — ticket not issued

[Resolved] Indigo Airlines — ticket not issued

R raheesanchalan

Dear team, I booked ticket for my friend from my credit card on 28th april 2018, saturday, but ticket not came to my email, that email id i given, ticket status is confirmed and booking reference is sytpff, kindly let me know the reaseon for non issuance of ticket on time and resolve the issue, amount already debited from account Kindly issue ticket on same Was this information helpful? No (0) Yes (0)
May 31, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 30, 2018 IndiGo Customer Care's response Hi, We regret the inconvenience caused due to delay in getting the itinerary. We have again sent the itinerary on the registered mail I.D. Kindly do let us if same has been received by you. Regards, IndiGo Team
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from Jaipur, Rajasthan

I'm coming on Jaipur airport on 29.04.18 for flight 6E 569 Jaipur to Chennai and Chennai to vtz i come 35 minute before departure of flight but your crew not permit me for bording in flight
So I loss my money and I am a defence person so face many problems
So please refend my fee

IndiGo Customer Care's response, Apr 30, 2018

Verified Support

Hi,

With reference to your post, we would like to summarize our findings. You were booked to travel in flight 6E 569/882 from Jaipur to Visakhapatnam which was scheduled to depart at 14:05 hours on 29th April 2018. As per policy, check-in counter for the flight closes 45 minutes prior to departure. Based on our records, you reported at 13:43 hours. Since our check-in counters were already closed for the flight, our staff was unable to accept you for the flight. Further, you can claim a refund for no show taxes, by clicking on this link: https://bit.ly/2aUXQxd. We look forward towards your understanding in this regard.

Regards,
IndiGo Team