[Resolved] Indigo Airlines — ticket print out charges | |
I along with my colleague booked the tickets online and travelled from mumbai to banglore on 9th feb 2018 flight no.6e199 at 06:05 am. The details were on our mobile but due to some problem i could not show the details on my mobile. We did not have a print of our ticket so we requested counter staff to give us a printout. He was polite and cooperative and gave us a printout. We came back from banglore on 11th feb 2018 flight no. 6e456 - 05:05 at the banglore airport. I made a online booking and the details were on my mobile. Unfortunately, the details got deleted. At the banglore airport my colleague asked miss huda to help him giving a printout of ticket. She gave him a print out. I was at the other counter. When i asked counter staff miss diana to help me for a print out she asked me to pay rs 50/-. I told her miss huda did not charge any money for a printout of ticket to my colleague. Again we were not charged at mumbai airport. I asked her why discrimination? At next counter, miss huda did not charge, why you are charging me? It is not a question of rs 50/- but discrimination. You should treat all the passangers equally. Was this information helpful? | |
Mar 20, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 17, 2018 IndiGo Customer Care's response Dear Mr. Masurekar, Thank you for writing to us. As checked with your reference, there was no print out given to you for 9th Feb Mumbai-Bengaluru flight and amount of INR 50/- was charged to you for the itinerary print out of 10th Feb Bengaluru-Mumbai flight. As per our policy, Customers who request for print-outs of the itinerary at the airport reservations counter, an additional fee of INR 50 per print-out (inclusive of GST, if applicable) will apply. We look forward to your understanding in this regards. Regards, Team IndiGo | |
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