[Resolved] Indigo Airlines — ticket refund | |||||
I had booked tickets (From chennai to bagdogra - dec85t) almost a month in advance. Had to cancel them due to unavoidable reasons within 2-3 hours of booking. The refund amount on the tickets was only 45%. Indigo has taken us for a ride. Unbelievable exploitation of the common man! 55% of the ticket price (12k rupees) was the cancelation fee!!! This is too much, considering indigo has nearly a month's time to rebook tickets and the tickets were held for merely 3 hours! Was this information helpful? | |||||
Jun 30, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 30, 2018 IndiGo Customer Care's response Hi Shweta, We truly understand your concern. We would like to inform you that cancellation policy is designed in a way so as to give our customers the freedom to cancel their travel plans according to their own convenience, exigencies can occur at any point of time and therefore we allow you the flexibility to cancel or reschedule a reservation up to two hours prior to the scheduled departure time. We look forward towards your understanding in this regard. Regards, IndiGo Team | |||||
2 Comments | |||||
Comments
सर मैने 4 जून को बुकिग करवाई थी। पर मुझे टिकट नही मिली और 3000 रू कट गय। बैंक में शिकायत भी किया पर वो रू अभी तक नही आए।
IndiGo Customer Care's response, May 31, 2018
Verified Support
Hi Prajwal,
We would like to assist you on this. Please share the transaction ID or email I.D. registered while making the booking so we may look into it.
Regards,
IndiGo Team
We would like to assist you on this. Please share the transaction ID or email I.D. registered while making the booking so we may look into it.
Regards,
IndiGo Team
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We wish you a speedy recovery from your recent illness and hope to serve you onboard soon. We would like to inform you that full refund for the booking has been processed in initial mode of payment. Kindly get in touch with respective travel portal to claim the refund.
Regards,
IndiGo Team