[Resolved] Indigo Airlines — ticket rescheduled without intimating to the customer

[Resolved] Indigo Airlines — ticket rescheduled without intimating to the customer

M Mohan Krishna Syamana from Thrissur, Kerala

I have booked a ticket (Pnr : bcrlfj) from delhi to mangalore via bangalore. This has been rescheduled by indigo and pre poned it by 5hours. I havent been intimated regarding this change. 2days before the flight i tried the web checkin and found that this had happened. Had i been to the airport late with out the knowledge of this change. I would have missed the flight. This is very irresponsible act on the part of the airlines. I cannot even reschedule it as i came know about this change just 2days before the flight Was this information helpful? No (0) Yes (0)
Apr 24, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 24, 2018 IndiGo Customer Care's response Hi Mohan, We sincerely apologize for the delay in delivering o[censored]pdate regarding flight schedule and inconvenience caused to you in this regard. We understand the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of changes, which are within our control. Further, we have shared the information via SMS and mail on 23rd March and sent a link wherein option for a full refund or an alternate IndiGo flight subject to availability at no additional cost is delivered. As checked, you have chosen an alternate flight for the destination. As always, we are happy to have provided assistance to you. We look forward to serving you on board again. Regards, IndiGo Team
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