[Resolved]  Indigo Airlines — transaction was successful but pnr not generated

Address:500052

I have made booking by using indigo airlines app but unfortunately my money was deducted from bank and there was no generation of pnr from indigo airlines and then i got only this transaction id - mjvxfsrjqem5ofsaazra4g. When i contacted indigo services they are not accepting this transaction id which they prompted on their own app when the transaction was done.
I request you to resolve my problem and refund my amount please.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Oct 16, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2019
IndiGo Customer Care's response
Hi Syed,

We’ll have to connect with our respective departments to get this checked. Please allow us sometime.

Regards,
Team IndiGo
Verified Support
Sep 13, 2019
IndiGo Customer Care's response
Hi Syed,

As checked, it was a failed transaction. Please contact the respective bank if you have not received the deducted amount.

Regards,
Team IndiGo
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5614
    Pending
    13
    Resolved
    2886
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information