[Resolved] Indigo Airlines — travel certificate did not received

Ekta Nanda Kohli

from Noida, Uttar Pradesh

Address:

122002

I am trying to get the travel certificate for my travel on 15th march 2019 from indigo since 23.04.2019. I have made the payment of inr 200 on 23.04.2019 but did not received either transaction detail or travel certificate from indigo. I called on customer care and they said we did not received the payment. Since 24.04.2019 till 26.04.2019, indigo did not bother to call or revert to my emails (6 reminders sent) and update the status.

I have already emailed the bank statement for payment upon request.

I have no idea how to get the travel certificate from prestigious airline.

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Jun 20, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

IndiGo Customer Care's response Hi Ekta,

Sorry for the delay. We believe someone from our customer relations team has contacted you and addressed your concern. As checked, our customer relations team has reverted to your email on 17th April 2019 and assisted in the best possible manner.

Regards,
Team IndiGo