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Indigo Airlines — Travel Certificate not received

I have applied for a travel certificate as I lost my boarding and now need it for office purpose. I applied for the certificate using the link provided in the Indigo app and also paid the required amount but I have not received any confirmation nor any mail from the Indigo team confirming on the same.
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Comments

Dear Ma'am,

Thank you for writing to us.

We can understand your concern and we regret the inconvenience caused.

We request you to share the six-digit PNR and the transaction ID used for the payment. We shall get it checked and get back to you with an update.

Thanks and regard

Team IndiGo
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