[Resolved] Indigo Airlines — treatment to passengers

[Resolved] Indigo Airlines — treatment to passengers - unresponsive officials

H hsarun

I got delayed by 2 minutes at the the indigo check in counter at chennai airport. I was denied the boarding pass and was there was no proper response, if i could travel by the next flight by paying the difference. No official attended to me. I had to finally purchase a ticket from other airlines to travel to singapore. There was no official or customer care that i could talk to solve my problem. Was this information helpful? No (0) Yes (0)
May 27, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 11, 2018 IndiGo Customer Care's response Hi, We understand you were unable to board the flight from Chennai. As per our policy, check-in counter closes 45 mins prior to the scheduled departure. Our staff has no reason to deny boarding to passengers who report on-time. Also, we advise our passengers to reach atleast 2 hrs prior to the scheduled departure to avoid any last min hassle. However, as you have reported after the counter closure, our staff was unable to accept you for the flight. We'd like to clarify that re-accommodation is not followed as a policy. In addition to this, we believe that this could have been handled in a better manner. Therefore, we have shared your experience with our Chennai airport manager. Further, we request for your understanding in this regard. Regards, IndiGo Team
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