Indigo Airlines — Unable to report to the counter in time due to non-co-operation from your end as no communication was made over phone/mobile, offering help to do it.

Address:	700107
Website:	www.goindigo.in

[Ref-Indigo Complain-CRN[protected] Z9JIV8]
Sub: Unable to report to the counter in time due to non-co-operation from your end as no communication was made over phone/mobile, offering help to do it.
[Kolkata – Ahmadabad via Joipur morning flight 6E 238 at 5.20A.M.dated 6th February, 2017 vide PNR IHL3UR]

Dear Sir/Madam,
As we were extremely busy with an important work for the last 10 days. We could not reply to your e-mail in time. However, your e-mail contains full of information regarding terms & conditions framed by your Airlines, basically to protect the interest of it but not to protect the interest of the passengers when they actually need it. So, escape the answer of my question made to you during telephonic conversation with me on 10th February, 2017 from 10.23 AM to 11.08AM
“Do you feel that your counter officials/ attendants should contact me over phone in and around 4.35AM? When you have the records before you that we [four Senior Citizens] failed to report to the counter to drop the baggage in time.”
Actually we are in a long queue before the counter with computer generated Boarding Pass in our hand waiting anxiously for your phone call, offering help to reach the counter quietly. But it did not happen. So, we reached the counter at 4.44 AM.[Written on the right corner of the ticket by your staff]without your help or any sort of co-operation.
We are really afraid whether it is your policy not to call the passenger over phone when it is needed badly, particularly at an early morning flight at 5.20 AM [advanced by 10 minutes from scheduled timing]
However, with the help of a lady attendant, we after having paper Security Check rushed to the boarding gate at 4.55AM where we saw 6E 238 boarding bus was waiting and the display board still showing ‘Boarding on’. But the gateman denied us from boarding to the Bus. When we told about the display boarding he actually rushed there to switch off the display. This is really strange. In this respect, I like to mention that though you called me over mobile and sent S.M.S. at least twice for informing me the advancement of flight departure time to adjust your problem regarding flight schedule but unfortunately your counter officials ignored/failed to called me over mobile when it was badly needed to solve our problem. However to solve our problem we had to purchase four fresh tickets for the same day[protected] at 12.45PM.in 6E 202 spending an additional amount of Rs.35376.00 to reach Ahmadabad.
As we suffered physical & mental harassment along with a financial loss of Rs 35, 376.00 for not having a phone call to me from your counter officials, so, I hope your Airlines will take the full responsibility at least compensate the financial loss of Rs.35376.00 [ Thirty Five Thousand Seven Hundred Seventy Six] only.
Yours Truly
Sd/-Arup Dasgupta, M/[protected], Sd/-Aloke Dasgupta, M/[protected],

Sd/-Indrani Dasgupta, M/[protected] &Sd/-Shyamali Dasgupta, M/[protected]

Encl: As above

Copy to DGCA, [protected]@dgca.nic.in

Copy to Indigo Customer Relation: [protected]@indigo.in