| Address: | New Delhi, Delhi, +91 | | Website: | goIndiGo.in |
My flight was delhi to pune 6E 677 on 12/06/16 and boarding time was 25 minutes prior, I reached counter at 2:00am and departure time was 2:35 but due to uneducated and undisciplined staff they did not allow me to go even i spoke to manager he did not listen my problem and given tax coupon for some of the amount deduction.
I asked him 10 minutes are left and there were no crowd on the floor so i can reach within 2-3 minutes but he did not allow me to go and he was talking like he is the boss of this organisation.
They forced me to book another flight i pleaded them almost 1 hour but nobody listened to me.
Whatever the amount they would have taken for another flight i want that back in my account.
My another flight no was 6E 643 and seat number was 8D name devender kumar.
Staff who all were involved into this was : Indira customer service, Manjit supervisory and manager. Manager do not have sense how to deal with customer we people are spending thousands of bucks and treated like fool this wont be tolerable.
Improvement Area:-
1) Keep complaint box at airport so customer can directly talk to them
2) There are no bus for pick up from terminal 3 to 1 thats the main reason i was at terminal 3 and 1:30am but due to bus service i reached at 2:00am
I want my money to be refund within 24 hours Was this information helpful? | 
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