Indigo Airlines — Unethical act

Dear sir,

This is kanchana, living and working in banagalore and i would like to lodge a complaint against indigo about their unethical act i endured while i was travelling yesterday(24/03/2016) from mumbai to bangalore.

I was supposed to travel by the flight 6e 615 (Pnr no.Jyp3kg- confirmed ticket) @16.55 flight. I have done check in (Direct and not web check in) at 1.00pm and taken boarding pass and crossed all security checks. Since then i have been waiting near the boarding gate 13. During boarding kiosky no 13 displayed that flight is an hour delay. I have been waiting but no announcement were made again. Then myself went to check with one of the indigo staff about the flight at 17.10 but the staff ms.Latha said i missed my flight, in a rude way. Trust me they neither announced about the flights details nor called me out and i was sitting next to the gate since i have done my check in by around 1.00pm. Yesterday was so crowd like a market in the indigo launch and most of the flights been delayed. They said they called out my name but here nothing in that crowd. They also said they called me over phone, i did receive the call from unknown number and didn't hear a word from other end.

They forced me cancel my boarding pass and sent out to get another flight ticket. Though i explained everything to them and requested but they didnt consider and made me pay for my next flight of around rs.3, 300/-

This is to be noted that the staff personal at the check in counter giving instruction to the other staffs they should not call any passengers and intimate about the flights.

I have also been denied the proof of having my boarding pass back.

Yesterday, i am not the only case. 3other passengers also faced the same issue with the airlines and they took 7'oclock flight back to bangalore and i took the 8'oclock flight back to bangalore.

During my another flight the staff personal in the checkin counter instructed that the gate number will be keep changing and asked to check with the staff's near the gate about the gate number during boarding time.

But this kind instruction were not given earlier. They neither given proper directions nor proper announcement made.

Even my 8'oclock flight there were lots confusions about gate numbers. Gate 14 displaying about our flight but were made to stand in gate 9, then changed to 10. And gate 10 kiosky had no display/announcement.

When they themselves have such confusions and made me to pay to my next flight. I endured such a loss. Each paise is hard earned which made me upsed and endured such a stress.

Hence, i kindly request you to consider my case help me get me answered for the trauma i have gone through.

Thanking you,
Regards,
Kanchana
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