Indigo Airlines — unethical behavior

Dear sir,

I want to report unethical conduct and cheating on behalf of indigo airlines. We had booked a ticket from bangkok to lucknow via kolkata on 22 oct 2017. Our flight from bangkok arrived 20 mins late due to which we reached check in counter 35 mins before departure. Indigo staff straight away refused us entry and told us they cannot do anything. With no choice left we had to arrange hotel for night and flight ticket for next day which not only caused emotional harrasment but financial damages in tune of 14000 to us. We request to log a complaint against them so that we get our refund for the money we spent due to indigo unethical conduct.

Regards
Sumveg bakshi
[protected]
Lucknow