[Resolved]  Indigo Airlines — unethical behavior, false booking, no process

Hi,

I traveled from trv to maa on 3-mar-2018 in 6e 315 with my wife and two infants. Pnr - ejibre.

While booking the flight i paid 1200inr additionally and selected the seats 1b, 1c. I allowed booking those seats. While doing web check in also without any issues i was able to get my boarding passes. Also in the airport baggage drop their was no issues in the seats.

While on-boarding the flight, the ground staff forcefully asked us to sit separately. Eventhough i booked 1b, 1c they said due to seat issues you have to sit separetly. I said that i am travelling with my two infants. Me and my wife cannot sit in different places, my infants cannot manage. But they dont listen and they threatens me and forced me to go inside the plane. They said you can ask your fellow passengers and sit together. So now they allocated 3f and 1b. (Reason 1: seat issues)

When we go inside the flight, one of the co-passenger is ok to offer his seat in the 3rd row. So i sat in 3f with one of my infant and my wife sat in 3e with my another infant. Suddenly crew member came and told that two infants cannot sit together because of lack of oxygen masks. (Reason 2: lack of oxygen masks) they they again forced me to sit in first row and my had t sit iin 3rd row. My kids were crying and they didn't help me to sit near by or any other alternatives.

Because of these i feel stressed during my journey and my kids scared because of their rudeness.

Again i contacted the indigo helpline after the arrival of maa. They said row 1 to 14 are slient zone so we cannot sit with infants. (Reason 3: silent zone)

My questions are,

* why you allowed me to book the seats 1b, 1c even you aware of all these rules?
* why you didn't inform me while i check in?
* why your staff members are giving false information?
* why your staffs are behaving very rude with passengers travelling with two infants?
*indigo feedback staff said she will call back still no one called me back.

I claim compensation for the mental harassment to my family and infants and stress caused by the incidence, wastage of my time at airport and attempt to tamper with my self respect by presenting false fabricated facts by indigo staff.

Thanks
Joni