[Resolved]  Indigo Airlines — Unethical behaviors

Incident: 04/29/2023
Name of the custoner service Staff: Indhra Kumar

I am writing to express my disappointment and frustration with my recent experience with your airline. I had paid for a seat selection through an agent, but when I attempted to reschedule my flight, I found out that the seat selection was not reflected in your system. After confirming with the agent that the seat selection should have been visible in the system, I called your agent (Indhra Kumar) to add the seat back to my itinerary. However, instead of listening to my full story, Mr. Kumar accused me of trying to get something for free and even insulted me by saying that she would not add the seat selection without a fee.

This experience has left me feeling disrespected as a customer. It's not just about the money, but also about the quality of service that customers expect and deserve. What's more, this is not the first time I have had such issues with your airline. During my last experience, 10 people were not allowed to board the flight despite arriving early and waiting for the ticket counter to respond. Such incidents make it seem like your airline thinks that India cannot function without it, whereas other airlines like AirAsia provide much better customer service and address customer issues promptly.

I urge you to investigate this matter and take appropriate action to ensure that such incidents do not happen again in the future. Customers expect and deserve to be treated with respect and provided with excellent service, and I hope that you will take this matter seriously.