Indigo Airlines — Unethical behaviour

Address:	Mumbai City, Maharashtra, 400 083
Website:	www.indigo.in

I would like to complaint against the indigo airlines and its staff for rude and unethical behaviour causing lots of mental trauma and financial loss during my journey. I was travelling from mumbai to cochin on 17th may evening on an emergency as i had lost my father and had to reach kerela on an urgent basis. I was travelling with my 4 year daughter and elder sister. Grief striken and in a very sad state of mind. We had checked in early and got the boarding pass. The airport was full with passangers and no space to sit. We were waiting for the flight announcement which was not made. When we realised that the queue for boarding is not moving. We went in front to check with the indigo staff and they said that the gates are closed. They did not call our names or any announcement made. We pleaded for help as this was an emergency situation and asked to speak to the supervisor, however we were very dissapointed at the supervisors behaviour instead o[censored]nderstanding our case and helpding us. She was very rude and started arguiing with us and told us to go and find another flight. There no empathy shown to a single lady tyring to attend her fathers funeral not any attempt made to help us find another flight or to resolve the issue. The flight was not taken off, so as a special casse they should had accomodated us. We were also forced to surrender our boarding pass as they did not allow to leave the check in area to book another ticked wiyhout surrendering the boarding pass, as we had already checked in our baggages. We had to take book another flight to calicut instead as there was no other flights for cochin availalble. We lost the flight charges for indigo and had to pay lot more for a urgent ticket for calicut. We had also booked a cab from cochin airport whic had to be cancelled, we had to travel alone from calicut airport to pallakad at mid night with a small child. This not only caused financial losses but also mental trauma and i will be filling a legal case against the airlines. As i know this complaint will not serve its pupose and there will be no action taken. The case i will file to ensure no one ever goes thru this trauma as i did,


Latha medhekar
Journey date : 17the may
Flight no: 6e-297