[Resolved]  Indigo Airlines — unethical behaviour

This is regarding unethical behavior shown at patna airport. I had flight 6e 485 from pat to blr on 30/12/2107. The flight got cancelled post issue of boarding pass and a chaotic wait/standing in queue for around 7 hours. I had discussion/argument on same with ms. Shalini an indigo staff of customer service division at patna airport.
She was also the person who was re-scheduling flight at the counter 1 which i found later. I humbly requested for next earliest flight possible be direct or connecting. She gave me only option for a flight of two days later but she gave tickets and booking of next day to couple of people standing after me in queue which showcased a kind of revenge taking behavior and when i enquired about same the response was "i can not do anything, you may do whatever you want".
Was this information helpful?
No (0)
Yes (0)
Mar 19, 2018
Complaint marked as Resolved 
Verified Support
Feb 12, 2018
IndiGo Customer Care's response
HI,

We sincerely regret to hear about your experience. We request you to kindly share your PNR number so we may investigate look into the matter

Further, PNR number is a six digit alphanumeric number, mentioned on your itinerary as well as on your boarding pass.

Regards,
IndiGo Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5608
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information