[Resolved]  Indigo Airlines — unethical behaviour

Address:

Visakhapatnam, Andhra Pradesh

This is with reference to booking number : gbs7js. I have booked the ticket a day before because my friend's father expired and we had to make it early morning next day. Our boarding time of the flight was 5:00 am and we were at the gates at 5:17 am, according to the so called rules of airlines - "boarding gates close 25 minutes prior to scheduled departure time", we were on time. I could see the last air bus at the bangalore gates but indigo official said gates are closed and he will not open the gates because they have to do documentation again. I have begged him like anything even though it was not my mistake as i was before time, he said he will not do anything and asked me to go and meet the supervisor. I explained my situation to each and every official of indigo airline but none of them had humanity to understand the issue and accept their mistake. Instead, they gave us a long flight of 4 hrs 30 minutes with 2 hrs layover at hyd. My friend has traveled from us to make it on time but just because of indigo's staf[censored]nethical behavior she could not make it on time. It is good to follow rules, even we follow the rules but indigo doesnt follow any rules. My next flight boarding gate opened just 10 mins before the departure time. I want an explanation for my issue and if you fail to provide me an explanation, i am going to take next steps.