[Resolved]  Indigo Airlines — unethical behaviour

Address:

House no. 2254 sector 28 Faridabad, Faridabad, Haryana

My daughter payal lamba was flying from delhi to mumbai in your airline no. 6e 171 at 4.50 a. M on 2nd may, 2019. She reached at t 2 airport at 4.05 a. M and she has e - web check boarding pass but she was not allowed to enter without photocopy of boarding pass. She repeatedly requested to the person to listen her but they ignored her. She has a urgent meeting there but nobody is listening her. Due to anxiety and stress, she fell down. When she fall down on floor, a lady in the ticket counter call me and told me that your daughter is not well and i am coming out with your daughter. Then they admitted her in vedanta hospital at airport. I have requested a lady sitting in ticket counter to contact me the manager of your airline so that i may request him to consider the request of my daughter but she (Ticket counter) lady was so careless. She has no cutesy, no humanity, a very blunt lady has not responded me. Due to these circumstance, duty manager has asked to book another flight for my daughter and charged additional rs. 1500/- for the flight. Sir, i don't know where is my fault. Your person deputing on ticket counter have no cutesy. If any big thing will happen then who will be responsible for that. My request is that please take action against the lady who was in the counter on that day and reimburse my money which as charged without any default.