[Resolved]  Indigo Airlines — unethical behaviour

Address:

New Delhi, Delhi, 110029

Dear sir,

We are the frequent flyer in indigo airlines for many years. We have booked the tickets of 3 persons to fly from bangalore to madurai on 5th january 2020. The pnr is cpby8b.

As it was mentioned on the face of the tickets having the aforesaid pnr that the flight was scheduled to take off at 01:40 pm, but it was intimated that the flight was delayed by only 30 minutes. The boarding on the flight started at 01:45 pm.

On boarding in the aircraft, it was surprised to know that the flight is not going to take off at the time intimated i. E. Half an hour after the scheduled time. The exact information in respect of the departure time was not even intimated nor announced in the flight by the fight crew/staff. The air-conditioner or other civil amenities were also not functioning/working in the aircraft for nearly two hours and it created mental and physical torcher to us by sitting there in suffocation for nearly 2 hours without any facilities as required by the direction (S) of the dcga and civil aviation ministry.

It is pertinent to mention here that the ground staff was also hiding the truth regarding the reaching of the pilot and was only saying that the pilot will be coming within 02 to 05 minutes but did not turn up for nearly 02 (Two) hours. My husband is a patient of parkinson, and in such a situation, i along with my husband & son had to come down from the flight itself to take the fresh air and to release the mental & physical torture happened due to this critical drama by your staff deputed on the flight/ground.

Further, we had to return back from madurai to delhi without getting our work done because we were having our meeting scheduled for the next day in delhi and we were already late because of the delay of the flight.

It is also pertinent to mention and disclose that if there is any deficiency on our part regarding time even of 05 minutes and 1 kg more of weight as allowed, your staff did not co-operate with us and also charges the excess amount as per your traffic schedule, they do not even like to talk/ respond to our enquiry etc., then why should we bear for any deficiency on their part.

As stated above the facts and circumstances, it is requested to your good self that please take appropriate and necessary action against the indigo airlines with the intimation to the undersigned. If required, we are ready to give the voluntarily statement against the faulty staff/ person responsible. Further the refund should be given to us on their fault and the special voucher free of cost should be provided to us for future fly as per our convenience.

Flight ticket is enclosed herewith for your reference.

My kind request to dgca to look into this matter and request them to ensure that such incidents do not happen again with anyone else in future.

Thanks & regards

Shakun jindal
[protected]@jindalql.com