Indigo Airlines — Unethical behaviour regarding a confirmed booking

Address:

Chennai, Tamil Nadu, 600088

Dear Sir,
My co brother, Mr. Ranjith and my sister in law, Mrs. Lakshmii Ranjith had a confirmed round trip ticket on Indigo Airlines, KOCHI-CHENNAI-KOCHI, being the trip. They were supposed to return to Kochi from Chennai on November 17, 2015, by the 06.20 am flight from Chennai. Detailed Ticket has been attached.Entire Chennai City had been thrown out of gear for the past 3 days due to torrential rains and most roads are flooded even now, as I write this communication. To our utter disbelief, when we landed at the Indigo counter at 05.34 am, my elderly and ailing relatives were denied boarding passes because they were late! Entire Government machinery is doing is best to put people out of misery caused by the rains..here is an Organisation which just because they came late by 10 minutes, due to roads being flooded, they were denied boarding passes and were offered new tickets at Rs 26000/- a pair! It is not as if Indigo Flights are always on time and so that on a special situation such as what we have in Chennai now, Indigo could not accommodate two elderly ailing bonafide passengers? Where is their sense of responsibility or propriety? They were forced to book an alternative flight for tomorrow paying an additional Rs 8800/-.This is unjust and I require your goodself to please intervene and ensure that they get a free passage at least.It is unbecoming of a good airline to treat passengers in such callous and irresponsible manner.