[Resolved]  Indigo Airlines — unethical practices by collecting fare and not confirming (pnr:mkzrrn)

The following mail was sent on 14th feb, 2019 to indigo and i have not received any response:
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On 14th feb, i booked indigo ticket for flying from mum-del-mum under senior citizen category for the date of 17th feb, 19 and return ticket on 21st feb, 19.
Today when i reached indigo counter at t1 mumbai airport, i faced a very bad experience with indigo.in your system it is shown payment not received. The attached booking shows payment received by indigo and the amount of rs.16, 109/- got debited to my credit card on 14.02.19 at 2.46pm.
Today i. E. 17th feb, 19 when i reached the airport counter i was informed that my book is not shown and i was advised by staff of counter no.28 to go outside indigo ticket counter. The staff billing dept. (Outside) informed me that the payment is not received by indigo and hence it is not a confirmed ticket. I showed my debit entry note received on my mobile from the sbi credit card. The counter staff advised me to again go the supervisor inside check in counter no. 2.in the counter he also could not help me and advised me to take fresh ticket costing 28, 000/-
Now i am not able to understand why the paid customer is harassed in spite of making the payment on line and obtaining confirmation from indigo that “payment status complete”.
In view of the above, please return my fare with due compensation for the loss in attending important meeting in delhi.
I feel that this type of harassment is only because i booked as senior citizen and indigo very tactfully chucked me out (Under the pretext of system error) and gave my booking to another passenger who must have paid higher amount than my ticket amount.
From this is experience it is very evident that indian senior citizen are treated as obsolete citizen.
I am awaiting favourable response from indigo.
Regards
Rajendran nair
[protected]
H-702, greenwoods chsl, andheri-east, mumbai
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