[Resolved]  Indigo Airlines — Unfair deductions at the time of cancellations

Address:

Bangalore, Karnataka

Dear Sir/ Madam, I made a booking with IndiGo airlines for 2 return tickets from Bangalore to Hyderabad. The booking reference number is H3WW4S and the total amount charged was Rs.9238/- Due to unforeseen situation I had to cancel my booking which I did today. Almost 3 months prior to the date of journey. To my amazement I see that the cancellation charges charged by the airline amounted to Rs.7000/- almost the entire amount !!! I spoke to the customer service person of the airline and he says that there is a cancellation charge per passanger per sector. I looked up the terms and conditions on the airline website but no where in this terms and conditions does it mention that the cancellation charges will be Rs.1500/- per passanger per sector. To me sir this looks like daylight robbery. An airline should not be allowed to charge arbitary amounts as cancellation charges unless it is clearly mentioned in the ticket and the terms and conditions at the time of booking. I request that this is taken up with the airline. I also request for a full refund of my ticket amount. Thank you, With regards, Mohan