[Resolved]  Indigo Airlines — unfair ticket charges and harassment by indigo staff to a women

Respected Sir/ Madam,

I am a serving Defence personnel. I booked a ticket of Rs 2959/- for my mother in law, Mrs Parkasho Devi from Hyd to Delhi for 19 Jun 19 by www.easymytrip.com on 27 May 19 with PNR No BKLF4X. Her name in the id proof (voter I card) is Mrs Parkasho whereas I booked the ticket in the name of Mrs Parkasho Devi. Devi was added to fill up the last name which is mandatory to book a ticket and this does not make a big difference as Devi is usually added with Indian ladies. On 19 Jun 19 my mother in law reached the Hyd Air Port well in time with her ticket and id proof. The security guard at Airport gate checked her ticket and id proof and allowed her entrance into the airport. When she approached to Indigo counter, the staff available there did not allow her to check in and said that there is a discrepancy in name printed on her id proof (Parkasho) and ticket (Parkasho Devi) and she was not allowed to travel by indigo flight at 0525 hrs on 19 Jun 19. Moreover, they were not ready to escort her to go outside the airport or allowed her to meet with any higher officials of indigo. She requested many times but they were adamant. Further, they forced her to book a new ticket in indigo for next flight. She is an uneducated lady which belongs to rural background. She finally gave up. Indigo staff took her to booking counter and they booked the ticket of Rs 6939/- in the name of Parkash Parkash with PNR No VN7U6U for the flight at 0740 hrs on 19 Jun 19. It is pertinent to mention that Parkash is usually a male gender's name. Further, Parkash Parkash even did not match with her id proof also. In view of the above I hereby request you for the following points.

1. That Rs 6939/- must be refunded as a principal of natural justice.

2. That the staff involved in the harassment be punished to set an example for others

3. That my mother in law be compensated for the rude behaviour and harassment she has gone through.

4. How my mother in law was allowed to travel with a different name (Parkash Parkash) which is usually a male's name.

5. Who is Parkash Parkash whose ticket was given to my mother in law?

Further, I bring your kind attention that our country is making efforts for women empowerment and the behavior from your staff is unexpectable. I reiterate that I am serving personnel and get a little time for our family.

I hereby annexing copy of both the tickets and copy of ID proof.
I raise a complain on https://consumerhelpline.gov.in/ncd2016/microsite/. my complain no is 1419647.

Yours sincerely
Dharmender Singh
Mob [protected]